FAQ's

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@thepocketperfume.com

Q. How long will it take for my items to arrive?

A. On average, it takes 7-15 days for US/CA/AU orders. 

Q. How long will it take to receive a tracking number?

A. You will get your tracking number within 24 hours after payment. We're working even on weekends.

Q. Where can I place an order from?

A. We only ship to US, Canada and Australia with Express Line. If you are from any other country, it might take longer to receive your order.

Q. Will I receive a confirmation number when I place my order?

A. Yes, you will receive an order confirmation email with order number immediately after placing your order.
Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@thepocketperfume.com

We have a very caring customer support team. We'll make sure that your problem is resolved as soon as possible.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. You won't be charged with any custom fees.